Help

Support

Here is help with signing in, keeping your wardrobe tidy, managing SkirtBox Membership, and deleting your account. If you get stuck, we are one message away.

Last updated2 November 2026
Version1.0
Effective dateNovember 3, 2026

1. Before You Contact Us

Most questions can be answered in a few taps. A quick check usually helps us help you faster:

  • Make sure you are signed in with the same Apple Account you used when you first opened SkirtBox.
  • Check that you are running the latest version of SkirtBox and of iOS.
  • For a membership question, first check Settings → Apple Account → Subscriptions on your iPhone - Apple holds the authoritative purchase record.
  • SkirtBox is currently for iPhone; availability on other platforms has not been announced.

2. Frequently Asked Questions

Tap a question to open the answer.

How do I sign in to SkirtBox?
SkirtBox uses Sign in with Apple. Open the App and continue with your Apple Account - there is no separate SkirtBox password. If you chose to hide your email address when signing in, Apple relays a private address to us; keep using the same Apple Account so your wardrobe stays connected to the right account.
How do I manage my wardrobe data?
You manage it inside the App. You can add or remove dresses, edit names, prices, categories, purchase and transaction links, replace photos, mark favorites, write outfit notes, and change or clear the reminders you set. Your profile fields (nickname, avatar, gender, date of birth, bio) can also be edited in the App. See the guides in Section 3.
How do I restore my membership?
Your subscription belongs to your Apple Account, not to a particular device. Sign in to SkirtBox with the same Apple Account you used to purchase, then check Settings → Apple Account → Subscriptions to confirm the subscription is still active and to see its expiry date. You can view your current subscription status and validity period in the App. If it still does not appear, contact lefei@zhunlkj.com with the App Store purchase details. Sign in with the same Apple Account used for purchase. Your membership status is shown in the App under Member Center. You can also review subscriptions under Settings → Apple Account → Subscriptions on your iPhone.
How do I cancel auto-renewal?
On your iPhone, open Settings → Apple Account → Subscriptions → SkirtBox, then turn off auto-renew (or cancel the subscription). Do this at least 24 hours before the current period ends. Cancelling does not automatically refund the current paid period - your membership stays active until that period ends. Deleting the App does not cancel a subscription. Full details are on the Subscription page.
How do I delete my account and related data?
There is currently no in-app account deletion feature. To close your account or delete related data, email us at the support address and we will assist manually after verifying your identity. See Section 4 for details.
How do I request a refund?
SkirtBox Membership is billed by Apple, so refund requests are handled by Apple under its refund policy. Please submit them through Apple. We cannot approve or issue App Store refunds. Cancelling a subscription does not automatically refund the current paid period.
Does SkirtBox show ads or track me?
SkirtBox is designed to be a calm, ad-free space. SkirtBox does not integrate third-party advertising SDKs and does not display third-party ads in the App. We do not sell personal information and do not track you across other companies' apps for advertising. See the Privacy Policy for the full explanation.
Where is my data stored?
SkirtBox service data is stored in Guangzhou, China (Tencent Cloud). If you access the Service from outside mainland China, your information may be transferred to and processed in mainland China for hosting, database storage and image storage, as described in Section 7 of the Privacy Policy.

3. Step-by-Step Guides

Sign in to your account

Use the same Apple Account each time so your wardrobe and membership stay together.

  1. Open SkirtBox on your iPhone.
  2. Choose Continue with Apple.
  3. Confirm with Face ID, Touch ID or your device passcode.
  4. If you use Hide My Email, keep that Apple Account for future sign-ins.

Manage your wardrobe data

Everything about a dress is edited from that dress in the App.

  1. Open your wardrobe from the App home screen.
  2. Select a dress to view its photo, name, price, category, links and notes.
  3. Edit any field, replace the photo, or move it to another category.
  4. Use favorites and categories to keep your collection organized.
  5. Remove a dress, outfit note or reminder whenever you no longer need it.

Restore your membership

Membership follows your Apple Account, not your device.

  1. Confirm the purchase under Settings → Apple Account → Subscriptions.
  2. Sign in to SkirtBox with the same Apple Account used for the purchase.
  3. Check your current subscription status and validity period in the App.
  4. If it is still missing, contact lefei@zhunlkj.com with your App Store receipt details.

Cancel automatic renewal

Cancellation is handled by Apple on your iPhone.

  1. Open Settings.
  2. Tap your Apple Account name.
  3. Tap Subscriptions, then select SkirtBox.
  4. Turn off auto-renew / cancel the subscription at least 24 hours before the period ends.
  5. Your membership remains active until the end of the period already paid for.

Contact technical support

Include a little context so we can reproduce the problem.

  1. Note your device model and iOS version.
  2. Describe what you were doing and what happened instead.
  3. Add a screenshot if it helps (remove any private details you do not want to share).
  4. Email lefei@zhunlkj.com. For privacy-specific requests, write to lefei@zhunlkj.com.

4. Deleting Your Account and Related Data

  1. Sign in to SkirtBox with the same Apple Account you used to register (so we can verify your identity).
  2. Email lefei@zhunlkj.com and ask to close your account or delete data linked to it.
  3. Briefly explain your request and keep our confirmation reply for your records.
  4. We will process eligible requests manually after verification. Retention rules are described in Sections 8 and 10 of the Privacy Policy. We retain personal information while your account is active. After a verified account-deletion request, we delete or anonymise personal data within a reasonable period, except where law or legitimate needs (such as resolving disputes) require limited retention.

5. Contact Details

PurposeContact
Official websitehttps://skirtbox.zhunlkj.com
Account, wardrobe and technical supportlefei@zhunlkj.com
Privacy and data requestslefei@zhunlkj.com
Billing, renewal, cancellation and refundsApple Support (via your Apple Account / App Store)
OperatorDongguan Zhunling Electronic Technology Co., Ltd.
Apple Developer account entityDongguan Zhunling Electronic Technology Co., Ltd.
Business addressNo. 100, Sugui Street, Changping Town, Dongguan, Guangdong, China

We aim to reply on business days between 09:00 and 18:00 Beijing time (UTC+8).

6. Other Documents

Related documents

Support information on this page is consistent with our Privacy Policy, Terms of Use and Subscription details.

Privacy Policy /privacy Terms of Use /terms Subscription /subscription Support You are here